Cable Forum - View Single Post - Virgin Media Vip Pack

Dean Ashton · 04-02-2007, 19:55

Hmmm.. pretty much 2 days after being put on this new package, and my broadband is still 4MB (the autoreg site still says I'm on the 'L' broadband package, and the modem's config confirms that I'm on the mid-level rate).

Is this kind of delay usual? Or should I just phone CS tomorrow morning to prod them into sorting it. I was under the impression that BB changes like this are almost instant.

I had considered just changing it on the autoregister site (where you can change your broadband package online), but am unsure as to whether this would screw things up royally..

04-02-2007, 19:55	#32
Dean Ashton cf.member Join Date: Jun 2003 Location: Cambridge Services: VIP50 + TiVo Posts: 63	Re: Virgin Media Vip Pack - internet gossip? Hmmm.. pretty much 2 days after being put on this new package, and my broadband is still 4MB (the autoreg site still says I'm on the 'L' broadband package, and the modem's config confirms that I'm on the mid-level rate). Is this kind of delay usual? Or should I just phone CS tomorrow morning to prod them into sorting it. I was under the impression that BB changes like this are almost instant. I had considered just changing it on the autoregister site (where you can change your broadband package online), but am unsure as to whether this would screw things up royally..