Quote:
Originally Posted by Mike RB
I called at around 2pm. I explained what the VIP package was and it was 'added'. I have just called back and told it does exist (I know) and that I couldn't have it yet as all the discount codes are not on the system yet.
Could it be that different areas have different billing systems so some of us can't have this package yet? I know they have or are going to be migrating the billing.
I then asked her to confirm my TV Drive and 2nd STB was being charged correctly as my previous bill had them as £15 each. She said the discount codes for that are not on the system and I may have to call back when the next bill arrives for a credit until the billing is resolved.
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Yes, there are still around three billing systems live at the moment, so they may not be all set up yet, espcially if you get billed seperately frot your Internet and TV packages