Quote:
Originally Posted by Chris Norris
Personally, I think the papers don't have a clue about the current service and what is already available. The BBC has already been supplying content to the Catch Up TV service as a 'trial' and all the BBC Trust have approved is for this to continue as a full service and perhaps to increase the content. The person writing this article probably doesn't know On Demand already exists on ntl/telewest.
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Agreed, heck, a lot of these press reports confuse PVR with VOD and maintain that NTL and Telewest were "rivals" when in fact they worked together on stuff before the merger.
IMO, if there is a new channel, it could be a "What's on BBC On Demand" channel which shows clips and highlights of content. I'd be amazed if its anything more than that (and extra VOD content from the Beeb).
---------- Post added at 15:47 ---------- Previous post was at 15:29 ----------
Report at ThisIsMoney (
http://www.thisismoney.co.uk/campaig...in_page_id=515) suggests an end to Indian Call Centres for Virgin and perhaps a bid for FA Cup and Ingerland international footy !
Quote:
Cable company NTL, which rebrands as Virgin Media this week, is considering ending all call centre contracts in India to try to improve a miserable reputation for customer service. It will also simplify its pricing structure to take on rival BSkyB.
NTL acquired Virgin Mobile for £962m last year and the new company will be launched on Thursday, boosted by an advertising campaign starring Hollywood star Uma Thurman.
As part of the deal to license the Virgin name from Sir Richard Branson, who owns 14 per cent of NTL, the firm has promised massive improvements to customer service and has spent £5m on support operations. But a source close to Branson admitted that Indian call centres were no use for technical queries. 'It definitely does not work for technical support,' he said. 'The issue is under very serious consideration at the moment.'
A new NTL package will include a mix of broadband and digital television costing £20 a month. It will offer broadband and phone for £20 a month while broadband, digital television and phone will cost £30 a month.
The company is certain to bid for the rights to the FA Cup and England home football internationals, which become available next month. These rights are currently held by the BBC and Sky.
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Interesting. I dealt with an Indian Call Centre on Saturday (regarding sending me a modem capable of receiving the 10 Meg broadband which I'm now paying for) - and it was a bloody nightmare. This can only be a good thing IMO if they indeed go ahead with this decision.