Quote:
Originally Posted by Alien
I know they don't, however I see no need to deliberately antagonise them if I can stop them from taking the money without doing so.
Don't get me wrong, they won't be keeping the money, I just don't want to "play hardball" with them until I have to.
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You're too soft. You'll 'antagonise' them just by asking for you money back, even if you say pretty please etc... At the end of the day, your issue is with a business, not a person, so antagonising someone isn't, or shouldn't be a consideration. They make millions of pounds of profits every year, some of that from charging you and I money they had no right to. Frankly, the banks should be concerned about antagonising their customers, not the other way round!