Cable Forum - View Single Post

MovedGoalPosts · 04-02-2007, 12:02

When you call ntl, do not mention the word router. That just immediately sends them into "it's not us it's you" mode. Make sure of course that the modem is connected only to one PC when you call, and ideally for a few hours before hand.

Can you identify the exact model of your modem. Is there a label on it anywhere? That might help troubleshoot.

I suspect it isn't anything to do with your network, but presumably you have done the obvious in checking for virus, spyware and suchlike that could create rogue traffic. Are you trying to do any heavy uploading or downloading - P2P and stuff?

04-02-2007, 12:02	#5
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: Temperamental Service with router When you call ntl, do not mention the word router. That just immediately sends them into "it's not us it's you" mode. Make sure of course that the modem is connected only to one PC when you call, and ideally for a few hours before hand. Can you identify the exact model of your modem. Is there a label on it anywhere? That might help troubleshoot. I suspect it isn't anything to do with your network, but presumably you have done the obvious in checking for virus, spyware and suchlike that could create rogue traffic. Are you trying to do any heavy uploading or downloading - P2P and stuff?