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SanFranCrisko · 03-02-2007, 17:46

Hi.

I hope that maybe someone on the forum can shed a bit of light on my problem.

We've been with NTL for at least 5 years now. I installed a wireless network in the house about 3 years ago and up until about 6 months ago the service was fine but then it was dropping out several times a day, sometimes so badly that the Internet was down for the whole day.

NTL's support were hopeless. They kept blaming the router despite 2 years of flawless operation. Still, I was going to upgrade to a 802.11g router anyway, so replaced by trusty Linksys with a Netgear WGR614. The service is as bad as ever and NTL are still blaming the router as the problem, adamant that their service is perfectly fine.

We did have a technician out to us about 9 months ago who said the signal to our house was very weak and boosted it. This solved the TV problems but not the broadband issues.

Does anyone why this should be happening? We have had the same NTL modem since we installed the service 5 years ago. Its the small grey box with the green lights. They are so unwilling to replace that with the more updated version I've seen in friends' houses (blue transparent model) and they all have no problems with wireless networks.

Any help or information would be greatly appreciated.

Thanks,

Crisko.

03-02-2007, 17:46	#1
SanFranCrisko Inactive Join Date: Feb 2007 Location: Belfast Posts: 7	Temperamental Service with router Hi. I hope that maybe someone on the forum can shed a bit of light on my problem. We've been with NTL for at least 5 years now. I installed a wireless network in the house about 3 years ago and up until about 6 months ago the service was fine but then it was dropping out several times a day, sometimes so badly that the Internet was down for the whole day. NTL's support were hopeless. They kept blaming the router despite 2 years of flawless operation. Still, I was going to upgrade to a 802.11g router anyway, so replaced by trusty Linksys with a Netgear WGR614. The service is as bad as ever and NTL are still blaming the router as the problem, adamant that their service is perfectly fine. We did have a technician out to us about 9 months ago who said the signal to our house was very weak and boosted it. This solved the TV problems but not the broadband issues. Does anyone why this should be happening? We have had the same NTL modem since we installed the service 5 years ago. Its the small grey box with the green lights. They are so unwilling to replace that with the more updated version I've seen in friends' houses (blue transparent model) and they all have no problems with wireless networks. Any help or information would be greatly appreciated. Thanks, Crisko.