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NTL_Sux · 03-02-2007, 12:25

Not really a surprise, but they didn't turn up.

Appointment for 08:30 to 12:30.
It's now 12:38.

Another morning of my time wasted.
And now I have to wait in for the rest of the day to see if they bother to turn up at all or are just late.

---------- Post added at 13:25 ---------- Previous post was at 12:40 ----------

So far 30 minutes holding on to ntl's "customer service" line, being constantly reminded that my call is "very important".

---------- Post added at 13:42 ---------- Previous post was at 13:25 ----------

45 minutes.

---------- Post added at 13:42 ---------- Previous post was at 13:42 ----------

Finally!

Took 60 minutes to get an answer in the end.

Then I was told that actually, despite being on ntl paper and bearing an ntl reference, the letter is a mistake anyway and should not have been sent out as the set-top box need not be returned to ntl after all, which is where I was four months ago!

YE GODS!!!!!!
What is wrong with this company????

Now I have to waste more time getting something in writing to cancel it, because I know damned well what will happen if I don't!

03-02-2007, 12:25	#71
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft Not really a surprise, but they didn't turn up. Appointment for 08:30 to 12:30. It's now 12:38. Another morning of my time wasted. And now I have to wait in for the rest of the day to see if they bother to turn up at all or are just late. ---------- Post added at 13:25 ---------- Previous post was at 12:40 ---------- So far 30 minutes holding on to ntl's "customer service" line, being constantly reminded that my call is "very important". ---------- Post added at 13:42 ---------- Previous post was at 13:25 ---------- 45 minutes. ---------- Post added at 13:42 ---------- Previous post was at 13:42 ---------- Finally! Took 60 minutes to get an answer in the end. Then I was told that actually, despite being on ntl paper and bearing an ntl reference, the letter is a mistake anyway and should not have been sent out as the set-top box need not be returned to ntl after all, which is where I was four months ago! YE GODS!!!!!! What is wrong with this company???? Now I have to waste more time getting something in writing to cancel it, because I know damned well what will happen if I don't!