Quote:
Originally Posted by Neptune
...Why wait? The new packs are available now and you are on a obsolete poorer value pack. Phone up and get them to change it, or do yourself on their website.
Companies should not treat customers like this, but they do time and time again. Banks are the obvious example. They launch new accounts with better interest rates but don't migrate existing customers to the new accounts. I wish this practice was stopped.
|
I tried the website, but it looks like it hasnt been fully updated yet. Under the get a quote section it stil says ALL tv prices EXCLUDE ntl phoneline rental, which you MUST take (which is obviously not true if you look at the other pages). I continued at the Get A Quote section anyway, and indeed, it added a phone service. So, i guess it cant be done online (or am i doing it at the wrong place?)
I agree, i don't see why new customers always get the discounts, new packages, while the current ones don't automatically get it. I mean, we've been with ntl: for over three years now. I might just call them up on monday to try and get them to migrate me. What option should i choose when i call (via the 0845 454 0000 number)? The option about changing package?
RileyM