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**Hugh** · 02-02-2007, 11:28

I don't believe you will get that information - I used to work at O2 (when it was BT Cellnet) and all the directors have PA's you would have to get past first, and anyone who gave out a Director's mobile number without authorisation would be shot at dawn for a week.

Have you tried the normal process first - there is a guide here O2complaints

Here are what used to be the complaints numbers when I was there -
call 0113 3886159 if you have an o2 online account, or if you have a standard o2 contract try 0113 2722000 and ask for complaints dept.

Peter Erskine is the Chief Exec, so you could always try the Bath Road office in Slough, to see if they will put you through (doubtful, though), through 0113 2722000.

If you are not happy with their response, you have the option to contact Oftel, the telecoms watchdog, on 020 7634 8888. Oftel will expect that you have gone through the normal complaints procedure first.

Hope this helps.

02-02-2007, 11:28	#5
Hugh laeva recumbens anguis Cable Forum Mod Join Date: Jun 2006 Age: 69 Services: Premiere Collection Posts: 45,117	Re: O2 help needed!! I don't believe you will get that information - I used to work at O2 (when it was BT Cellnet) and all the directors have PA's you would have to get past first, and anyone who gave out a Director's mobile number without authorisation would be shot at dawn for a week. Have you tried the normal process first - there is a guide here O2complaints Here are what used to be the complaints numbers when I was there - call 0113 3886159 if you have an o2 online account, or if you have a standard o2 contract try 0113 2722000 and ask for complaints dept. Peter Erskine is the Chief Exec, so you could always try the Bath Road office in Slough, to see if they will put you through (doubtful, though), through 0113 2722000. If you are not happy with their response, you have the option to contact Oftel, the telecoms watchdog, on 020 7634 8888. Oftel will expect that you have gone through the normal complaints procedure first. Hope this helps. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.