[Hogweed]

Originally Posted by Stuart C

to the Forum. I know this may sound stupid, but have you tried phoning Customer Services, explaining the story to them and just asking for a new remote?

Doesn’t sound at all stupid – until you try dealing with Telewest “Customer Services”. And they have promised to send me a silver remote – I just want to know if I can get the black one to behave in the meantime!

The meantime usually being a very long time, where Telewest are concerned...