Cable Forum - View Single Post - Failed quickstart install and odd Telewest policies

squiggs1982 · 31-01-2007, 12:24

Hi all,

Here's one for you. I got the quickstart install with Telewest on the 18th of January but, as could be predicted, it didn't work properly and I am still without a telephone line.

The engineer is coming to sort the line (finally) this Saturday, which should all be good, but I told Telewest that I wanted the TV Drive installed too. This, I admit, was the day after I had ordered the services on quickstart and was told that I would have to wait until I had activated the service and then have an engineer come out to upgrade the box as TV drive couldn't be done on quickstart.

Fair enough, I thought, not the end of the world and at least I know I won't (touch wood) have any problems with it.

However, this was before the phone line hassle. Now, I have an engineer coming out on Saturday to fix the phone line, but have been told that he can't install the TV Drive as he is a "different type of engineer"? I've been told that an engineer will come out on 16th Feb to install the TV drive.

Perhaps it's just me, but this strikes me as a rediculously inefficient way of working.

One, that Telewest has engineers who are only trained in certain parts of installs and secondly, that they then have to send out two separate engineers. They could probably halve their costs if they just multiskilled!

Anyone agree or have any idea why this might be the case?

Cheers,
squiggs

31-01-2007, 12:24	#1
squiggs1982 Inactive Join Date: Oct 2003 Location: London Age: 43 Posts: 139	Failed quickstart install and odd Telewest policies Hi all, Here's one for you. I got the quickstart install with Telewest on the 18th of January but, as could be predicted, it didn't work properly and I am still without a telephone line. The engineer is coming to sort the line (finally) this Saturday, which should all be good, but I told Telewest that I wanted the TV Drive installed too. This, I admit, was the day after I had ordered the services on quickstart and was told that I would have to wait until I had activated the service and then have an engineer come out to upgrade the box as TV drive couldn't be done on quickstart. Fair enough, I thought, not the end of the world and at least I know I won't (touch wood) have any problems with it. However, this was before the phone line hassle. Now, I have an engineer coming out on Saturday to fix the phone line, but have been told that he can't install the TV Drive as he is a "different type of engineer"? I've been told that an engineer will come out on 16th Feb to install the TV drive. Perhaps it's just me, but this strikes me as a rediculously inefficient way of working. One, that Telewest has engineers who are only trained in certain parts of installs and secondly, that they then have to send out two separate engineers. They could probably halve their costs if they just multiskilled! Anyone agree or have any idea why this might be the case? Cheers, squiggs