Akia

Well I tend to use a common sence when dealing with customers, yes if they have problems or spend a high amount I'll give them a discount. (when I say high amount I'm talking about £150 - £200 a month)

But If the've only got a phone line and only spend £2 to £3 on calls and expect a discount, I'll turn round and say 30days notice your disconnections booked, anything else I can help you with ( and you'd be amazed how oftern this happens.) Mind you saying that I was told that I can be a little too assertive with customers especially the ones that take the p*ss.

And you'd be amazed at how many customers ring and say they want to cancell because of this and that but when you turn round and say I an't offering you anything and I'll booked your disc, they soon change there mind.