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Re: NTL at fault - not me!
Well - I had never heard of this 4 pound charge! I've read the other post about it - thanks for that.
Just wondering though - shouldnt you actually receive something in writing about that? As far as I am aware I have had nothing to inform me of those charges. And when I rang a couple of year ago to get my direct debit cancelled - they never informed me of it either.
I sent NTL a not very polite email a few days ago and this morning I have received a letter saying ....
'thank you for you letter dated 26th Jan - sorry you have had to get in touch with us etc etc etc. It is now in the hands of a customer concerns advisor and they will be in touch shortly'
or something along those lines.
I must say, I am impressed that they managed to send it to me and not next door! Hope they are on a role with it now.
I'm definitely considering moving my custom elsewhere if I dont get the feedback I want from the email. Any advice on who's best? I'll want broadband and the phone line with evening and weekend free calls.
Its looking like Tiscali upto now.
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