Cable Forum - View Single Post - moved house, 6 months on, ntl still can't get it right

robf · 30-01-2007, 09:56

I moved in October and have had similar problems - now being threatened with legal action to return my STB!? see my thread in the General NTL forum

I too was happily receiving broadband for free for a while because they couldn't get it together to sort out the bill. That would have carried on indefinitely I suspect had I not pestered them enough times that eventually one of the more astute CS reps noticed.

Try calling 0800 052 2000 and wait until the end of the message that tells you this number no longer works and then the old menu starts up. I got through to someone after two rings last week and they seemed to be totally on the ball...I agree it's a lottery though

30-01-2007, 09:56	#2
robf Inactive Join Date: Jan 2007 Posts: 16	Re: moved house, 6 months on, ntl still can't get it right I moved in October and have had similar problems - now being threatened with legal action to return my STB!? see my thread in the General NTL forum I too was happily receiving broadband for free for a while because they couldn't get it together to sort out the bill. That would have carried on indefinitely I suspect had I not pestered them enough times that eventually one of the more astute CS reps noticed. Try calling 0800 052 2000 and wait until the end of the message that tells you this number no longer works and then the old menu starts up. I got through to someone after two rings last week and they seemed to be totally on the ball...I agree it's a lottery though