Cable Forum - View Single Post - Broadband through V+/TV Drive Box??

thechangingman · 29-01-2007, 22:13

On 23rd I happily phoned and ordered the TV Drive V+ Box for insatlltion on the 16th Feb - great!!

However, reading some posts here and on ntlhell a doubt crept into my mind..... will the new STB provide my broadband like my Samsung STB? Customer Services never mentioned this when I rang......

....so phoned ntl today. Customer Services weren't sure whether the TV Drive/V+ box could handle broadband, or whether relaocted box would continue or if a stand alone cable modem is needed.

Was put through to Sales who confirmed straightaway:

a) V+ Box cannot deliver Broadband
b) Relocated/Second STB will hot be able to provide Broadband signal
c) A stand alone cable modem (SACM) is required

What was worrying was when the job ticket was checked there was no mention there that a SACM was needed!!! So glad I rang now.

I appreciate it is early days for the V+ box BUT staff taking calls and booking installations must know what they are dealing with otherwise there will be many confused and angry customers.

Hope this information will be of use to others ordering the V+ Box.

regards
Andy

29-01-2007, 22:13	#1
thechangingman Inactive Join Date: Jan 2007 Location: Hornchurch Services: Sky+HD Talk Talk Pro BB & landline iPhone on o2 Mobile Posts: 18	Broadband through V+/TV Drive Box?? - the answer On 23rd I happily phoned and ordered the TV Drive V+ Box for insatlltion on the 16th Feb - great!! However, reading some posts here and on ntlhell a doubt crept into my mind..... will the new STB provide my broadband like my Samsung STB? Customer Services never mentioned this when I rang...... ....so phoned ntl today. Customer Services weren't sure whether the TV Drive/V+ box could handle broadband, or whether relaocted box would continue or if a stand alone cable modem is needed. Was put through to Sales who confirmed straightaway: a) V+ Box cannot deliver Broadband b) Relocated/Second STB will hot be able to provide Broadband signal c) A stand alone cable modem (SACM) is required What was worrying was when the job ticket was checked there was no mention there that a SACM was needed!!! So glad I rang now. I appreciate it is early days for the V+ box BUT staff taking calls and booking installations must know what they are dealing with otherwise there will be many confused and angry customers. Hope this information will be of use to others ordering the V+ Box. regards Andy