[velvetfr]

Chris,

I have tried to use their online order system and contacted their telesales directly without mentionning the previous subscription at this address. In the case of the online order, it seems that the system dropped them as a subscription has not been cancelled (or/and paid perhaps), and when calling the telesales department, they apparently also see this thing and forward me to another department which normally is in charge with such situations, to cancel the previous subscription (but the people always asked me to send a proof of address to a bogus FAX machine).

It seems also that they changed their customer ralation system, as the last person I got mentioned, and he was also a bit puzzled that their is no trace of my name in their logs.

Not really sure what to do, and it seems quite desesperate as all the telesales staff I contacted does manage my case the same way, without giving nice and accurate answers.

Best regards,
Emmanuel Poitier