[robf]

Exactly - I want to sort it out not run away from it. I'm happy with NTL services.....when they work...and when the admin side of things doesn't get all messed up like this.

I emailed the Qnet contact address this morning but had no repsonse (not even an automated one). There is a number to ring on the letter too - but to be honest I've spent enough money on phone calls to NTL trying to sort out the mess they made of my house move in the first place, I'd rather not waste more money on phone calls

Any assistance in getting someone to sort this mess out would be greatly appreciated. I really thought the hassles were over - you couldn't make this up