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Nor · 28-01-2007, 19:29

Thanks lads. I will need to watch a couple of things before I reformat. The bloke at the call centre was really infuriating. "I can troubleshoot your problem, but I'm not going to". This was the manager of the New Delhi call centre. All I wanted was to be treated like a human being, not like something that he'd stepped on.

Extremely unhelpful, to the point of being obstructive. Made me want to move elsewhere for my TV supply. It's just such a hassle to switch though. Hate being treated like that. I eventually called the billing department (got through in 2 minutes, not 30) and spoke to a Scottish girl who went out of her way to help. It's that kind of thing which makes people stay with NTL and put up with the problems, not getting grief from people are meant to be helping you.

28-01-2007, 19:29	#4
Nor Inactive Join Date: Jun 2003 Location: Scotland Age: 50 Posts: 1,028	Re: Recovered Content problem Thanks lads. I will need to watch a couple of things before I reformat. The bloke at the call centre was really infuriating. "I can troubleshoot your problem, but I'm not going to". This was the manager of the New Delhi call centre. All I wanted was to be treated like a human being, not like something that he'd stepped on. Extremely unhelpful, to the point of being obstructive. Made me want to move elsewhere for my TV supply. It's just such a hassle to switch though. Hate being treated like that. I eventually called the billing department (got through in 2 minutes, not 30) and spoke to a Scottish girl who went out of her way to help. It's that kind of thing which makes people stay with NTL and put up with the problems, not getting grief from people are meant to be helping you.