[mahone660712]

i've simmilar issues with ntl. the alarm bells should've been ringing when they couldn't find all the details from my online application.i applied for 4mb on special offer, ended up having to do it by phone, was told that it would come through to me at full price but just to change the price & say why...more alarm bells but still i gave them the benefit of the doubt. instalation day came engineer arrived on time didn't need to do to much as equipment was already here from a previous occupier. ran the set up disc couldn't finish it, wouldn't let me past the pin number/surname page...muted alarm bells this time...rang customer services who gave me a new pin number...so off i go to try again....you've guessed it got stuck at the same screen grrrrr!!!!. got through to tech support who went through the usual things first, then started taking me through the set up on line & we got stuck at the pin number/surname page it turns out customer services hadn't changed my pin number to the new one they'd just given me & to cap all that they'd spelt my surname wrong somewhere along the line....alarm bells are still ringing in the back ground...while we were going through the online reg it was really slow. it now turns out they've set my speed at 2mb even though i requested 4mb & i'm paying for that & i'm probably not even getting near to 1mb. if i could have got telewest in my area i would've, so it looks like i may have to persevere....& buy some ear protectors for the alarm bells that seem to be constantly ringing.