Another favorite phrase ive had a number of times is "our systems are down". which basically translates to our systems are incompetent, or when the person can't help you.
Like i say time to pack up and go elsewhere when you cant speak to the guys here in the uk.
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Quote:
Originally Posted by icklelight
to sned the letter in to cancel...dont send it to the letter on the bill...i;'ll pm u the address 
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Thanks much appreciated.