Quote:
Originally Posted by Bfunky
God help anyone who has any internet problems because you'l havto deal with the guys in India, who's knowledge doesn't extend further than " reboot youre modem".
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whilst i understand your frustrated i would take exception at the above remark. actually they have very good knowledge of systems, but have to rule out simple things first otherwise could have you going through your PC all day trying to fix something that unplugging it and switching it back on could solve so which is why you are asked to reboot your modem, there are obvious language barriers which again isnt their fault, the desicion to outsource was made by ntl management not the people taking the calls,