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Bfunky · 27-01-2007, 14:22

Got through on option 1 passed me through to the cancel line & you guessed it no answer yet again!!!.

Either there are huge amounts of people trying to cancel " which wouldn't surprise me".

Or like i say the phone is not manned.

I give up after 1 full week & countless wasted hours.

God help anyone who has any internet problems because you'l havto deal with the guys in India, who's knowledge doesn't extend further than " reboot youre modem".

To sum it up if i'd have got through & NTLHELL could have sorted my bill i'd have stayed. Now i have no option other than to cancel because the only people who were of any use i can longer speak to.

Letter being sent first thing monday , recorded next day , my contract is up so my 30 day notice is being handed in with my direct debit being canceled.

shocking service counting the days untill they go bust.

27-01-2007, 14:22	#9
Bfunky Inactive Join Date: Jan 2007 Posts: 6	Re: What a nightmare Got through on option 1 passed me through to the cancel line & you guessed it no answer yet again!!!. Either there are huge amounts of people trying to cancel " which wouldn't surprise me". Or like i say the phone is not manned. I give up after 1 full week & countless wasted hours. God help anyone who has any internet problems because you'l havto deal with the guys in India, who's knowledge doesn't extend further than " reboot youre modem". To sum it up if i'd have got through & NTLHELL could have sorted my bill i'd have stayed. Now i have no option other than to cancel because the only people who were of any use i can longer speak to. Letter being sent first thing monday , recorded next day , my contract is up so my 30 day notice is being handed in with my direct debit being canceled. shocking service counting the days untill they go bust.