Quote:
Originally Posted by Wicked_and_Crazy
---------- Post added at 22:18 ---------- Previous post was at 22:16 ----------
Does the sale of goods act in the UK apply to a dutch company?
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I don't see why not. I assume you bought it from the Komplett UK website, plus they actually have a Conventry address on the UK site.
If they sell to the UK from a UK site & have a base in the UK then I can't see why it would matter that the parent company is Dutch.
[Edit: Ah, OK. Norwegian, not Dutch. No matter, though]
As said earlier, Trading Standards / Consumer Direct should be able to help. I've found them very useful in the past.
Quote:
Originally Posted by AndyCambs
Nope - that has to go to Acer who were sent a laptop for repair which I had purchased not five weeks previously. It was just out the time that the store would replace without question. They had the laptop back for four weeks, and eventually sent it back- but had failed to restore it back to the factory condition. Drivers were missing, the in-built mic didn't work, and they hadn't partitioned the drive and restored the Windows Set-up files.
I paid extra eventually and had a Toshiba which has been no problem.
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Store "no question 30 day guarantees" etc. are often an attempt to fob you off, & make you think that any problems afterwards must be dealt with by the manufacturer.
As mentioned above, when you buy something, your contract is with the retailer, not the manufacturer.
A manufacturer's warranty is in addition to your statutory rights.
Retailers have a responsibility under the Sale of Goods Act etc. to provide you with fault-free goods of satisfactory quality etc etc.
If something breaks within e.g. the 1st month, you should be able to get a refund.
You have a time period of
up to 6 years (dependent on what the item is & how long it would reasonably be expected to last) after purchase in which you can pursue the retailer for repair/replacement if the item develops a fault.
If something develops a fault in the first 6 months after purchase, it is assumed that the item is inherently faulty, & it is up to the retailer to prove otherwise.
Too late now, but for any future problems, have a read of this link, plus get Tradings Standards on the case:
http://www.dti.gov.uk/consumers/fact...page24700.html