Quote:
Originally Posted by Strzelecki
It's Komplett you should have dealt with, you bought the monitor off them, not Samsung. It is up to them to repair or replace it as your contract is with them. It does not matter if they say the warranty is with Samsung, it may well be but it is still up to them to sort it and you can insist that they do. Trading Standards will hopefully force Komplett to sort it out. You should not have to pay to get the faulty product back, I suggest you contact Komplett and get them to refund you for this also.
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Good points.
A manufacturer's warranty is in addition to your statutory rights as a consumer.
Komplett are legally responsible under the Sale of Goods Act
et al to sell things which are free from defect, durable, fit for purpose, etc. etc.
Consumers have many handy rights under the Sale of Goods Act & various other pieces of legislation.
W&C - have a read of this:
http://www.dti.gov.uk/consumers/fact...page24700.html