And the saga continues. Although the Bank spoke to NTL direct, thru Jay's phone, assured them that they would not issue an indemnity form unless the error came from the bank, NTL still isn't prepared to transfer the money directly into the bank account. But they will send a cheque, which should take about 2 weeks to reach us. NTL assured Jason that January was not overcharged so they would send a cheque for £115, and refused to provide any compensation. This evening, back at the house, still no internet connection. A phone call to the technical staff finally let us know that Jay's account has been cancelled! Over the past two days, when we inquired about the lack of connection, we were told that the network was down in our area! Back on the phone with Customer services, apparently someone deleted some vital information about the modem, hence the lack of connection. The issue is now resolved, we're back online. We have now checked Jay's bank account and he was overcharged for January! NTL customer services, here we come again...
