Thread: Samsung Must have the Worst Customer Service
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Old 26-01-2007, 18:18   #4
Strzelecki
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Re: Samsung Must have the Worst Customer Service
It's Komplett you should have dealt with, you bought the monitor off them, not Samsung. It is up to them to repair or replace it as your contract is with them. It does not matter if they say the warranty is with Samsung, it may well be but it is still up to them to sort it and you can insist that they do. Trading Standards will hopefully force Komplett to sort it out. You should not have to pay to get the faulty product back, I suggest you contact Komplett and get them to refund you for this also.
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