Quote:
Originally Posted by Alan Bonney
Dear Sirs
I have registered with you and I have a few observations to offer -
I had digital TV installed with NTL 3 weeks ago and had many reasons to send a specific and general letter of complaint to a Mr. Vas Argidhiotis (Managing Director - National Sales) I will return to this issue later. but would like to comment on your terms and conditions that contrasts sharply with the near absence of anything comparable at NTL.
Indeed I know of nothing similar operated by all the known competitors.
It is a very intimidating document: in a fairly small font size that those of us with poor eyesight find difficult to digest - it can hardly be described as `user friendly`
Overall I am very optomistic that your new management focus will greatly enhance your services to us all.
I wish to send an email copy of the unanswered letter that I have referred to previously. Would you send me an email at <email removed - Jefferson T> to facilitate this objective (to copy/paste that does not seem appropriate in this format)
Thank You
<address removed - Jefferson T>
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I've removed your address and email from your post as we don't want spammers et al to get hold of you...
I'm not sure if you think this site is owned by ntl? It's not by the way.
As for the small font size - I've yet to see this document myself, but being a visually impaired person myself if I can't read it I'll be on the phone to customer services to ask them to send me a copy in a format that is suitable for me. Ntl have ALWAYS done this on request everytime I've called them.
So if you need a larger copy try to give them a call.
Jefferson T