Cable Forum - View Single Post - Samsung Must have the Worst Customer Service

Wicked_and_Crazy · 26-01-2007, 17:58

Samsung must have the worst customer service ever!

I bought a Samsung Syncmaster 204B monitor from Komplett.co.uk in November. At the same time i bought a new PC, hooking bothing things up together i found that when the monitor is connected in DVI mode and uses full screen graphics it constantly flickers black.

First point was to determine the fault, by using a different monitor connected the same way the problem goes away (altohugh the other monitor didnt support 1600*1200, so isnt a 100% test)

Second point was to contact Komplett to get a replacement or refund. Komplett responded saying they were unable to offer a return as Samsung deal with customers directly

Third point was to contact Samsung, willingly the swapped the monitor and quickly. In the end they did this twice and neither replacement was any different. My first point of disgust was here, they replaced my brand new monitor with a refurbished one!! Eventually Samsung tech support decide they are not going to be able to resolve this issue, especially after i pointed out that i have found the same issue documented quite well a number of times on the internet. So they book a CS call back to either replace with a different monitor or a refund and the call back will be within 24hours

8 days later and many many calls ive still not had a call back and have eventually got through to complaints. All of them seem to be absolute knuckleheads, they now say they will issue a credit letter to Komplett (if they will accept one!) and i can then pay for the monitor to be returned (thanks) and choose an alternative product. Wait a minute, i thought i had rights and if the seller and manufacturer cant resolve the problem i should be able to shop where ever i want!!

Samsung are an absolute disgrace, all they want to do when you phone them is

1. Not listen
2. Argue
3. Not actually resolve anything

If the product cannot perform to specification i thought the manufacturer was at fault and not the supplier, not in samsungs eyes!!

26-01-2007, 17:58	#1
Wicked_and_Crazy Inactive Join Date: Jun 2005 Location: Peterborough Posts: 5,106	Samsung Must have the Worst Customer Service Samsung must have the worst customer service ever! I bought a Samsung Syncmaster 204B monitor from Komplett.co.uk in November. At the same time i bought a new PC, hooking bothing things up together i found that when the monitor is connected in DVI mode and uses full screen graphics it constantly flickers black. First point was to determine the fault, by using a different monitor connected the same way the problem goes away (altohugh the other monitor didnt support 1600*1200, so isnt a 100% test) Second point was to contact Komplett to get a replacement or refund. Komplett responded saying they were unable to offer a return as Samsung deal with customers directly Third point was to contact Samsung, willingly the swapped the monitor and quickly. In the end they did this twice and neither replacement was any different. My first point of disgust was here, they replaced my brand new monitor with a refurbished one!! Eventually Samsung tech support decide they are not going to be able to resolve this issue, especially after i pointed out that i have found the same issue documented quite well a number of times on the internet. So they book a CS call back to either replace with a different monitor or a refund and the call back will be within 24hours 8 days later and many many calls ive still not had a call back and have eventually got through to complaints. All of them seem to be absolute knuckleheads, they now say they will issue a credit letter to Komplett (if they will accept one!) and i can then pay for the monitor to be returned (thanks) and choose an alternative product. Wait a minute, i thought i had rights and if the seller and manufacturer cant resolve the problem i should be able to shop where ever i want!! Samsung are an absolute disgrace, all they want to do when you phone them is 1. Not listen 2. Argue 3. Not actually resolve anything If the product cannot perform to specification i thought the manufacturer was at fault and not the supplier, not in samsungs eyes!!