[Alan Bonney]

Dear Sirs

I have registered with you and I have a few observations to offer -

I had digital TV installed with NTL 3 weeks ago and had many reasons to send a specific and general letter of complaint to a Mr. Vas Argidhiotis (Managing Director - National Sales) I will return to this issue later. but would like to comment on your terms and conditions that contrasts sharply with the near absence of anything comparable at NTL.
Indeed I know of nothing similar operated by all the known competitors.

It is a very intimidating document: in a fairly small font size that those of us with poor eyesight find difficult to digest - it can hardly be described as `user friendly`

Overall I am very optomistic that your new management focus will greatly enhance your services to us all.

I wish to send an email copy of the unanswered letter that I have referred to previously. Would you send me an email at <email removed - Jefferson T> to facilitate this objective (to copy/paste that does not seem appropriate in this format)

Thank You

<address removed - Jefferson T>