who did you speak to about this customer services or faults or cancellation department.
Quote:
Originally Posted by zinglebarb
I gave it loads of time. I gave it 10 minutes to come out of rest before I did anything this morning. Also if there is no epg and it downloads in the background why was it midnight last night? Its working again now I called NTL said im not happy as these things are stopping the box working.I said I wanted to opt out of my contract untill its all sorted. They then said it will be by 14th Feb and gave me a credit for Jan and half way through Feb then he said oh sorry it wont all be done by the 14th so god knows when my little section of boxes will be hit with the update. Least while its not working I can opt out of my contract under the grounds the service is not fit for purpose as half the selling features ie vod and sometimes the pvr specially late at night as this is when the system seems to have a mind of its own dont work properly. All I want is for it to work not to much to ask me thinks lol
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---------- Post added at 14:13 ---------- Previous post was at 14:06 ----------
my tv drive keeps locking up now after i reboot it