Cable Forum - View Single Post - Virgin to get customer feeback on new firmware

HDFootyMan · 26-01-2007, 00:05

From Digital Spy
(http://www.digitalspy.co.uk/digitalt...e-rollout.html)

In a statement, Ernie Cormier, chief commercial officer of Ntl:Telewest, said: "In preparation for the launch of Virgin Media we have recently changed the electronic programme guide (EPG) on the digital TV service of around 34,000 customers in Coventry, Basildon and Ashford."

"The new Virgin TV guide has been developed with input from customers and this small-scale launch is the first stage of a wider rollout that will take place following the arrival of the new company."

"Customer care staff have recently been briefed about the changes and if a customer suspects they have a fault with the software, or their TV service, they should contact us in the normal way. There have been no widespread faults reported with the Virgin TV guide and the functionality is very similar to our previous software. The look has changed, but it should soon feel familiar to customers once they start using it."

Cormier also said that the company would be contacting some of the 34,000 customers to discuss their experiences and any feedback they have and that this feedback would be built into the final version of the guide which will be rolled-out across the country.

---------------------------------

Interesting. I bet they get loads of feedback about the 1-day EPG and the inability to re-order favourites. Nice to see they are accepting some feedback and not just dumping it on us, saying "here ya go! Don't like it? Tough!"

How will they contact selected customers? Email? Post?

26-01-2007, 00:05	#1
HDFootyMan Inactive Join Date: Jun 2004 Location: Coventry Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone Posts: 1,508	Virgin to get customer feeback on new firmware From Digital Spy (http://www.digitalspy.co.uk/digitalt...e-rollout.html) In a statement, Ernie Cormier, chief commercial officer of Ntl:Telewest, said: "In preparation for the launch of Virgin Media we have recently changed the electronic programme guide (EPG) on the digital TV service of around 34,000 customers in Coventry, Basildon and Ashford." "The new Virgin TV guide has been developed with input from customers and this small-scale launch is the first stage of a wider rollout that will take place following the arrival of the new company." "Customer care staff have recently been briefed about the changes and if a customer suspects they have a fault with the software, or their TV service, they should contact us in the normal way. There have been no widespread faults reported with the Virgin TV guide and the functionality is very similar to our previous software. The look has changed, but it should soon feel familiar to customers once they start using it." Cormier also said that the company would be contacting some of the 34,000 customers to discuss their experiences and any feedback they have and that this feedback would be built into the final version of the guide which will be rolled-out across the country. --------------------------------- Interesting. I bet they get loads of feedback about the 1-day EPG and the inability to re-order favourites. Nice to see they are accepting some feedback and not just dumping it on us, saying "here ya go! Don't like it? Tough!" How will they contact selected customers? Email? Post?