Quote:
Originally Posted by opelfruitcase
This happens as depending on what billing system your on, its very easy (if fact, its the default option) for any card payment taken to set it up as a continuous authority card payment, unless it is specified by the agent otherwise. There are a few companies that will take your money off your card each month rather than set up a direct debit - although generally these companies have advised you of this beforehand.
Its almost certainly a mistake by the agent who took your payment last month - I would suggest ensuring that the cont auth payment instruction is cancelled with ntl, however I don't rate your chances of getting your money back any time soon as being particularly great. Best chance I would say is sending a letter explaining the full situation, the charges and how they are broken down the customer concerns and expecting them to refund the charges to your ntl account - at least your next bill will be a bit cheaper that way.
HTH
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That is impossible ya cant use an AUTH code twice period