Quote:
Originally Posted by mattysheff
Customer Relations is for if your wanting to cancel your account, not just for getting a deal. As you've just had the TVDrive installed you've agreed to another 12 month contract. So you can't leave without paying a EDF.
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Billing seem to put a lot of calls through to retentions for no other reason than they can sort it out and Billing dont seem to be able to.
Happened to me earlier this week, spoke to a really helful guy in retentions and hopefully my billing is sorted now. Not sure why the billing people in INdia couldnt sort it out