Quote:
Originally Posted by Nikesh
Have you tried negotiating a deal with Retentions?
|
Why is it the first the thing that people say on here when people mention getting a deal is to ring retentions.
Customer Relations is for if your wanting to cancel your account, not just for getting a deal. As you've just had the TVDrive installed you've agreed to another 12 month contract. So you can't leave without paying a EDF.
We are working flat out at the moment even staying behind after we finnish and the department is closed to clear the call q's and getting lots of abuse cause people are having to wait for ages to get through to us, yet only about 10% of the calls are legit Customer relations calls. I hope that with the rebrand that they change the rules and say that if people want cheap deals to go get em elsewhere and stop taking the ****.