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James79 · 25-01-2007, 21:40

I'd just like to thank all of those NTL techs who (presumably) worked late last night /this morning to bring the system back online!!

I wouldnt be asking for "compensation" or a reduced fee due to the loss of TV services - after all, it only lasted a few hours!

What I would maybe request is that NTL write to each affected customer and apologise for the loss of service and even explain what had happened (although this may be too technical!!). I suppose the least that NTL could do is to actually make a public statment (via nthellworld.co.uk) to actual acknowledge that the fault occurred!!

Or perhaps I am just naive??

25-01-2007, 21:40	#110
James79 Inactive Join Date: Nov 2003 Location: Belfast Age: 47 Services: VIP Pack including (V+ HD & VHD Box), Sky Sports & Movies, Up to 152Mb. 1 Additional VHD Box Posts: 389	Re: Belfast & Glasgow TV Outage I'd just like to thank all of those NTL techs who (presumably) worked late last night /this morning to bring the system back online!! I wouldnt be asking for "compensation" or a reduced fee due to the loss of TV services - after all, it only lasted a few hours! What I would maybe request is that NTL write to each affected customer and apologise for the loss of service and even explain what had happened (although this may be too technical!!). I suppose the least that NTL could do is to actually make a public statment (via nthellworld.co.uk) to actual acknowledge that the fault occurred!! Or perhaps I am just naive??