[handyman]

I always used to apply a refund (not compensation) for the amount of down time. If it was off for less than an hour then I would not issue anything.

Whats a pack on ntl nowadays say £20 (£20 /30 = 67p per day refund. I always used to say you can have 67p refund or prem plus free for a month (when it was £1.00 per month) 9/10 they chose prem plus or did not bother.

Compensation my behind, compensation should be reserved for incurred loss's such as a day lost off work due to failed engineer no shows not a couple of hours loss of emmerdale.