Quote:
Originally Posted by kenseaton
Nice to hear someone speaking up for the techs who are fixing the problem, but...
For any ntl customer who doesn't have access to broadband or this forum they would be - and would still be - completely in the dark as to why their TV wasn't working because the ntl helpline was also out.
So no TV and no contact.
And while I can understand the comment about how sad it was for everyone to be treating it like the end of the world let's not forget we're paying a hefty sum for a service that wasn't being provided - and with no explanation.
I got my letter from that nice Sir Richard yesterday and it did look promising, but I'm afraid I was a bit jaundiced when I sat down to watch the Australian tennis and it wasn't there... Fortunately Andy Murray had already been knocked out or I might just have joined those treating it like the end of the world.
Ken
Glasgow
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I absolutely agree with the sentiment of this post. I've been the victim of some of the longest waits on hold to NTL (we're talking over an hour) to get to the bottom of problems.
Their call centres are a joke (no worse than BT's mind) and when there is any sort of problem, their helplines go down too.
For the money they're making, they should offer a better service.
Will be interesting to see whether they offer a refund on the next bill for the loss of service. I'll not be holding my breath.