[shy_one]

Originally Posted by jase83

hey all 1st post...

it looks very similar to the current telewest set-up (epg design and layout) but with some decent improvements (i.e elimination of 3 x 3 grid)...

I hope they have improved more of the UI

ps is subtitles accessible form the now/next bar as i've previously heard?

Subtitles are available from the now/next bar (MiniGuide).

See my other post in the thread "Begun, this Virginercation Has [Firmware Review!]" for an explanation to the UI.

Originally Posted by stevengray2005

Just saw the advert for Customer services looks like their bringing the hours down and it will now close at 8pm instead of 12midnight and 5pm on Saturday this is in line with BT.

Quoting from the Virgin media brochure "Hello you" which you should receive with a letter from Richard Branson in a maroon and black envelope through which the address is very difficult to see (I would not be surprised if some are misdelivered) page 4:

We are going to look after you

We're going to be there when you need us

We're working towards delivering amazing service every time. To help us do that, we've recently invested even more in customer service - over £5m in fact. So by the end of March, you'll be able to call us any day of the week, between 8am and midnight (bold print mine). And if you get stuck, or something with your service goes wrong, our technical team will be on hand to help 24 hours a day, 7 days a week.

Michael

---------- Post added at 22:13 ---------- Previous post was at 21:59 ----------

Originally Posted by TAZMANUK

does anyone know when yorkshire region will get the Dulux make over of the EPG?

The software is being trialled in an area for each platform - Coventry (Langley), Ashford (Bromley) and Basildon (Knowsley - Telewest).

I would think that as the launch of Virgin Media is 14th February, that the software would be downloaded to other areas gradually between March and June subject to there being no serious problems with the trial in the pilot areas.

I don't know whether there is a planned roll-out schedule or not. In any case things can change at the last moment. I don't whether you are on Bromley platform but IIRC when CR3 or CR3.1 was scheduled to be released in Leeds in April 2004?, the code was pulled at the last minute because of problems.


Michael