I think NTL will be trying to remedy the problem as soon as possible. I my opinion, they would probably have to do so within 24 hours.
Any longer than this and the number of requests for compensation will grow (probably exponentially).
Im sure Orange are already looking into the their legal position - thousands of their customers were cut off (Northern Ireland alone). I dont know how far reaching the actual fault was. Surely Orange will now be looking some sort of recompense (is that a word). They will also be looking for assurance that the fault will NEVER happen again!! Perhaps a backup for the backup is required????
Think I'll go and watch a DVD now!! Here's a thought - go and hire a movie out of your local store (Blockbuster or otherwise) and bill NTL for it?? Is that fair??