Quote:
Originally Posted by markknell
I guess your response is based on people complaining about the service and getting a discount not discounts on additional services.
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Not necessarily, the discounts they give you on taking up all their services, I consider to be all fine and dandy. However, when people phone up just to see if they can squeeze a discount out of retentions because their broadband isn't registering within 10% of the advertised "up to" speed or just because they can't afford it (in which case they shouldn't be subscribing to the service anyway) is wrong.