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Rapid Dr3am · 24-01-2007, 12:03

NTL are getting much better now, many improvements being implimented.

Such as proper Quality managers to monitor and report on calls (bonus affecting).
PCA30 this is the bit customers want means Percentage of Calls Answered within 30 seconds. I don't work at NTL but my department has introduced PCA30 over the last year and hired a lot more staff to manage it.

Simple computer systems (ICOMS) to replace the several systems NTL where using, means that everything is there no seperate systems like TW had ICOMS and Cablemaster which made it difficult but to have 4 systems is near impossible.

As performance is bonus affecting,you'll see a lot more people working harder to help. I <3 getting my bonus.

24-01-2007, 12:03	#11
Rapid Dr3am Inactive Join Date: Oct 2006 Posts: 296	Re: NTL aren't so bad... NTL are getting much better now, many improvements being implimented. Such as proper Quality managers to monitor and report on calls (bonus affecting). PCA30 this is the bit customers want means Percentage of Calls Answered within 30 seconds. I don't work at NTL but my department has introduced PCA30 over the last year and hired a lot more staff to manage it. Simple computer systems (ICOMS) to replace the several systems NTL where using, means that everything is there no seperate systems like TW had ICOMS and Cablemaster which made it difficult but to have 4 systems is near impossible. As performance is bonus affecting,you'll see a lot more people working harder to help. I <3 getting my bonus.