Cable Forum - View Single Post

slowcoach · 23-01-2007, 17:09

I have only had to call CS twice in the three years I have been with ntl.
First time was soon after I had been installed, that was just a query about something I wasn't sure about, through within 3 minutes.
Second time was a few months ago when the free answering service disappeared, got through to India within 7 minutes, India called me back within 2 minutes saying that the problem would be sorted within 24 hours, it actually took just 4 hours to fix.
After years of a poor line quality from BT, incredibly quiet phone and max ADSL speed of 512k, ntl is like a breath of fresh air.

23-01-2007, 17:09	#10
slowcoach Inactive Join Date: Oct 2004 Location: Virgin Islands Age: 80 Services: VM Phone 152 Meg. Posts: 1,552	Re: NTL aren't so bad... I have only had to call CS twice in the three years I have been with ntl. First time was soon after I had been installed, that was just a query about something I wasn't sure about, through within 3 minutes. Second time was a few months ago when the free answering service disappeared, got through to India within 7 minutes, India called me back within 2 minutes saying that the problem would be sorted within 24 hours, it actually took just 4 hours to fix. After years of a poor line quality from BT, incredibly quiet phone and max ADSL speed of 512k, ntl is like a breath of fresh air.