Quote:
Originally Posted by ecw199
This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.
Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it
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I know it's not true, as well as the people such as yourself who have arranged bookings, my brother who lives about a mile away, has also booked.
I tried the 150 number and the 0845 number and spoke to both sales and customer services. Each time they put me through to the team that supposedly deals with V+ boxes.
Either there is some bad training or bad communication on that team. I suppose it's even possible they don't have enough boxes or engineers free at the moment - All we want is a little honesty and consistency though!!
Whe I even offered my brothers account number to prove a booking had been made, I was told that it was pointless to check, as I was completely wrong and so was my brother
. I think she just managed to stop short of calling me a liar
Abs