Quote:
Originally Posted by absthechatter
Had 4 attempts this morning in BN43 (Shoreham) area. Each time managed to get customer care to put me through to the team that deal with V Boxes. First call "is available from 30th January, you can ring and book from then." Second call got the reply that "you can book from some time in February." Third call - "it is being trialled in the North and may not even be used everywhere if trial unsuccessful, you need to check website." Fourth call, I was back to "you can book from January 30th"
I did mention each time that I knew of people 4 or 5 miles away from me who had been successful getting install dates yesterday. The replies ranged from "that was done incorrectly" to "they are unlikely to get it installed as it has not rolled out there" to " no they did not, that is impossible, you are thinking of Sky HD"  When I explained I knew the difference, I was told "you obviously don't, as no bookings have been made in Southern England and it will be some time before they are!!" 
Think I will give up for a few hours and try again......
My approach so far has been to be as nice and friendly as possible, are the successful bookers taking a different approach?? 
Abs |
This is simply not true! I live on the south coast and was able to book an installation no problems and I'm not the only one, 5 people where I work in portsmouth have all got dates and at least 2 other people on this forum had no problems.
Did you phone sales directly! If you did thats the problem, sales seem to be telling everyone that its not avaliable til after the virgin media launch in mid-feb. THIS IS NOT TRUE. But if you spoke to the V+ team then I can't understand why they would tell you no one in southern england can get it
As for being nice and friendly, that was my approach too! In fact I just had to mention tvdrive and I was put straight through to the booking team who were incredible helpful and friendly, told me all about and booked a date straight away - the best service I've ever received from NTL. If you are phoning them again you can tell them that people with PO postcodes are having no probs