Quote:
Originally Posted by Chicken
I'd say its more likely that any discounts applied will disappear and retentions will have "no record on your account of the offer we made last month..."
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Yes you're quite correct. What I was pointing out was that there may well be a double overcharge. E.g. one of my discounts has failed to appear again, but also i've got a slight overcharge on talk Unlimited 24 due t the refund on the bill not matching the price rise.
Anyway, I called to complain again as they failed to refund my overcharge from my last bill plus didn't fix any of the overcharges on this month's bill either.
They treid a new tactic of saying that now they are called Virgin all offers are no longer valid
Fortunately the supervisor confirmed this was nonsense and they basically agreed the current system was not working.
The good news is there will be new retentions offers at the end of February which should actually work and won't require you to phone up and have a big argument every couple of months.