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redcap · 22-01-2007, 15:51

phoned ntl and the employee ("neil" as he was called) was a cheeky b******! ive never been so patronised in all my life - apparently they wont run diagnostics unless your sitting at your computer with phone in hand (our phone is connected downstairs, not cordless). previously it was not a problem as my mum relayed messages and we got it sorted quickly but this idiot basically told us to like it or lump it and that an extension was only "about two quid" implying that we are paupers.

and here was me thinking a swap out would be simple! now where do i complain?

22-01-2007, 15:51	#36
redcap Inactive Join Date: Jan 2007 Posts: 16	Re: linksys / ntl connection nightmare! phoned ntl and the employee ("neil" as he was called) was a cheeky b******! ive never been so patronised in all my life - apparently they wont run diagnostics unless your sitting at your computer with phone in hand (our phone is connected downstairs, not cordless). previously it was not a problem as my mum relayed messages and we got it sorted quickly but this idiot basically told us to like it or lump it and that an extension was only "about two quid" implying that we are paupers. and here was me thinking a swap out would be simple! now where do i complain?