Hi all,
Just found this forum, great to see a place to gather and complain about our favourite entertainment provider
My situation is this. I got a letter from NTL saying they were changing their billing system etc which was then followed by another letter saying they had overcharged my account. I thought to myself "not again". In my first year with NTL they overcharged me by £200 on my Broadband account. I got my money back after about 20+ days in the form of a cheque.
After getting this letter about this 2nd bout of overcharging I called them to find out what went wrong. I had a credit of £156!!! Basically what happened was I moved to the 4mb service from 2mb and for some reason after 4 months or so I was moved back to 2mb but they still charged me for the 4mb service... wow thats very nice guys thanks! To make things even more stupid instead of refunding the credit to my broadband account they put it under my phone account! Now this I am certain was done delibertely. I spend about £10 a month of phone calls so by putting the money there, the credit gets used up very slowly while my money sits in their bank account earning interest to pay off their stupid debt. Now I asked the woman on the phone that I wanted the money refunded to me. She said no because I had an open account... what does that mean?? I told her (getting annoyed at this stage) that this was not the first time I had been overcharged but at least then I was given my money back. She wouldn't do that. All she would do was transfer the credit to my broadband account. Now that is ok in a way as it will mean no direct debit for my broadband for a bit. But still its the principal of the thing plus I don't like the idea of them making money off my money. At this stage I was very angry and I said to her this wasn't good enough and that she would have to do something about my complaint. Her reply was "we have already apologised and have given you your credit back, what more do you want?". Grrrrr!!! She gave me the address to write a complaint too (waste of time I know).
Is there anything I can do to get my money back? From reading other threads it appears NTL have changed their policy on refunds. I might ring them again and speak to the broadband dept and complain there. Maybe a different person my be more helpful...
TIA!