well i could do that anyway as he does eventually bring the letters round to me.
On top of all the agro that NTL are giving me, they have now tried to charge me 4 pound for a copy of a bill - which I was told was free of charge, coz i never received it. AND they have also tried to charge me 4.00 for a non direct debit payment. I havent paid by direct debit for 2 years and have never been charged for this before - so I dont intend to start paying it now.
I am sick and tired of phoning them to sort this problem, because I know everytime I speak to an advisor - nothing happens.
I have written a letter but have not yet posted it, I just need to get a few photocopies of the letters that they are sending to next door as proof.
Oh, and the last advisor told me that they dont have a 'complaints' address - is this true?
