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MovedGoalPosts · 21-01-2007, 13:21

Sounds Odd, your computer seems to be able to connect with the modem correctly, otherwise you wouldn't be able to get some of those messages.

Looks like the modem isn't able to connect properly to the network. That may be because it isn't registered properly with the ntl databases, or alternatively the cabling to your property isn't getting the right signal strengths through.

This needs someone who knows how the modems speak with the network, and it sounds like the normal broadband support people are rather confused.

I can escalate this with our ntl contacts if you wish. Please PM me some details (account name and number, address incl postcode, daytime phone number, email address).

21-01-2007, 13:21	#5
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: ntl broadband activation help Sounds Odd, your computer seems to be able to connect with the modem correctly, otherwise you wouldn't be able to get some of those messages. Looks like the modem isn't able to connect properly to the network. That may be because it isn't registered properly with the ntl databases, or alternatively the cabling to your property isn't getting the right signal strengths through. This needs someone who knows how the modems speak with the network, and it sounds like the normal broadband support people are rather confused. I can escalate this with our ntl contacts if you wish. Please PM me some details (account name and number, address incl postcode, daytime phone number, email address).