[seniad]

Thanyou very much for your reply to this.

The computer I am using is a brand new Dell, which has never had any internet connected. I am using my old computer for dial up internet.

I am using an Ethernet connection.
I have already run thru the process of switching off and on the cable modem and pc.

When I go on to..autoreg.autoregister.net onscreen instructions, this is what has been happening:-

I enter serial number - ntl-ct8-cj486
I enter PIN no and username
Then all personal details come up, my name address etc. including the MAC address.
then terms and conditions etc..

Then registration info. appears, my username and a password is given.

It is at this stage when I try to continue the message 'unable to activate cable modem a/c' appears and I can go no further.

I have tried with and without a firewall activated.
I used the cd once and think ntl settings were installed ok from this.
I have checked the ip address..ntlworld.com and there is nothing ticked in LAN settings.

I think the problem is with NTL..

Perhaps I should just cancel within the 30days and go somewhere else if it is going to continue to be so troublesome.

Thanks again.
SD